We design and manufacture all our products in Germany. Our headquarters are located near Cologne.

The best way to care for your wooden products is to treat them carefully with a clean soft cloth and a small drop of olive oil. Stains and dirt can be with a soft damp cloth, rubbing carefully.

Our products are made exclusively from high-quality, durable materials. For the wooden elements, we use carefully selected American walnut, oak, or black-stained oak. Each piece of wood has its own character and unique grain. These are complemented by robust, powder-coated steel, which is not only stable but also particularly resistant. For several products, we also use soft felt, which combines functionality with a pleasant feel.

We are always looking forward to exciting collaborations! Send us an inquiry via our contact form or write an email to hello@balolo.de.

Our customer support team is always on hand to answer any questions or concerns you may have. Simply contact us using our contact form or send us an email to info@balolo.de. We will try to answer your request as quickly as possible. :-)

After placing your order, you will receive an order confirmation. Once your order has been shipped, you will receive an email with a tracking link that allows you to check the status of your order at any time. This way, you know exactly when your package will arrive.

If you would like to change something after your purchase (e.g., address or items), please contact our support team immediately. We can make changes as long as the order has not yet been shipped. Unfortunately, this no longer is possible after shipment.

Absolutely! If you'd like to place a VAT-free order as an EU business, just drop us a message at info@balolo.de. Here's what we'll need from you:

• The full company address
• The valid VAT number
• A screenshot of your cart with the products you'd like to order

Once we have checked all the details, we'll set up your VAT-free order for you.

No, you don't usually need any additional tools to assemble our products. All BALOLO products are designed to be particularly easy and quick to assemble, even if you have no craftsmanship experience.

If a product requires special screws or parts, we will of course include the appropriate tools so that assembly is hassle-free.

Yes, our Setup Cockpit is designed so that you can easily assemble it yourself. Assembly takes only a few minutes and, thanks to our patented mounting grid, it's a child's play.

You can configure your Setup Cockpit entirely according to your needs, adjust it over time, and replace or add individual parts. This way, your workspace grows with you.

The Smart Cable Guide Technology ensures that your cables are neat and out of sight. This gives you the perfect cable management so that your setup always looks tidy.

How it works: A small loop of the cable is fed through the recess; the charger plug does not need to be pulled through the opening. Once the loop is in place, there is enough space to screw the add-on to the Setup Cockpit. Then simply pull the loop flat.

You can find more details and a video about the Smart Cable Guide Technology here.

We do not offer wood samples, as each of our products is unique and natural variations in grain and color occur naturally. This is a sign of quality and makes each product unique.

To give you the best possible impression of the different wood varieties, we recommend that you take a look at our product photos and customer reviews. These give an authentic impression of the different types of wood.

We are constantly developing new products and improving existing ones to make your workspace even more functional and enjoyable. Our patented Setup Cockpit ecosystem is continuously growing with new add-ons. Sign up for our Newsletter to stay up to date with our latest news.

Do you have any requests or ideas? Send them to us by email at info@balolo.de or via our social media channels.

You can select the following payment methods in the checkout to pay for your order:

Payment by credit card
PayPal
Purchase on account with Klarna
Immediate payment with Klarna
Immediate bank transfer
bitpay
Coinbase Commerce

We offer free shipping for qualified orders. You can find all the details and our shipping times here.

Yes, we offer worldwide shipping. You can find detailed information on shipping to your country here.

Yes, we are so confident in our products that we offer you a 30-day satisfaction guarantee. This means you can return your order within 30 days of purchase as long as it is in like-new condition, no-questions-asked. You can find detailed information and a form template in our refund policy.

Quality is always our top priority. However, if you ever encounter a problem with your product, please contact our support team directly. Simply use our contact form or send us an email at info@balolo.de. We will get back to you within 48 hours.

If something is missing from your order, please contact our customer support directly. We will respond within 48 hours and help you quickly.